Privacy Policy

Effective Date: 21st January 2025

At Fatima’s Indian Deli Ltd., we value the privacy of our customers and are committed to protecting the personal information you provide. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you visit our website or make purchases from our online store.

1. Information We Collect

We collect personal information when you use our website, make a purchase, or contact us for customer support. The types of personal information we may collect include:

Personal Identification Information: Name, email address, phone number, billing address, shipping address.
Payment Information: Credit card details or payment method information (processed through secure payment gateways).
Order Information: Items purchased, delivery instructions, and order history.
Technical Information: IP address, browser type, device information, and browsing behaviour on our website.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

Processing Orders: To process and fulfil your orders, including sending order confirmations, shipping notifications, and handling customer support.
Improving Customer Experience: To personalise your shopping experience and improve our website's functionality.
Marketing Communications: With your consent, we may send you promotional emails, newsletters, or offers related to our products and services. You can opt out at any time.
Fraud Prevention and Security: To detect and prevent fraud and to ensure the security of our website and services.
Legal Compliance: To comply with legal obligations and resolve disputes.

3. How We Protect Your Information

We implement a variety of security measures to ensure the safety of your personal information. These include encryption, secure servers, and strict access control policies. While we use industry-standard practices to protect your data, please note that no method of transmission over the internet is 100% secure.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with the following entities under certain circumstances:

Service Providers: We may share your information with trusted third-party service providers, such as payment processors, shipping carriers (e.g., APC Overnight), and email marketing platforms, to help us deliver services to you.
Legal Compliance: If required by law, we may disclose your personal information to comply with legal processes, regulations, or a government request.

5. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance your user experience. Cookies are small data files stored on your device that help us:

Recognise you when you return to our site.
Understand how you use our website and improve site functionality.
Track user behaviour for analytics and marketing purposes.

You can manage or disable cookies through your browser settings. However, disabling cookies may affect the functionality of certain parts of our website.

6. Your Rights and Choices

You have the right to:

Access: Request a copy of the personal information we hold about you.
Correction: Update or correct any inaccurate or incomplete personal information.
Deletion: Request the deletion of your personal information, subject to certain exceptions (e.g., for legal or accounting purposes).
Opt-Out: Unsubscribe from promotional emails or marketing communications at any time by following the instructions in the email or contacting us directly.
Withdraw Consent: If we process your information based on consent, you may withdraw your consent at any time, but this will not affect the lawfulness of processing prior to the withdrawal.

To exercise any of these rights, please contact us using the details provided below.

7. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or the content of these external websites. We recommend that you review the privacy policies of these third-party sites before providing any personal information.

8. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected personal information from a child, please contact us immediately, and we will take appropriate steps to remove the information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Email: info@fatimasindiandeli.co.uk
Phone: +44 7502 392052
Address: Unit 4, Peaks Place Business Park, Rossini Street, Bolton, BL1 8GJ